Controller and contact
LEGAL_ENTITY_NAME_PENDING_2026_05_19 is the intended controller for AskSatori data once the German entity registration is complete. Until the placeholder details are replaced, use hi@asksatori.com for privacy requests.
Data we process
- Telegram identifiers, chat identifiers, profile names, usernames, language preferences, and messages sent to the bot.
- Birth date, birth time, birth place, coordinates, timezone, calculated chart data, interpretation context, memories, connections, and response settings.
- Credit balance, credit ledger, purchase or payment records, support messages, abuse or security signals, error logs, and technical delivery logs.
- First-party referral attribution cookies or similar storage that remember which invite, creator, partner, or campaign led a visitor to AskSatori. We use this for referral attribution, analytics, fraud prevention, and commission or bonus calculation; Telegram identity is known only after the visitor opens the bot.
Why we process data
We process data to provide the bot, calculate charts, personalize interpretations, maintain credits, answer support requests, prevent abuse, debug failures, meet legal obligations, and defend or resolve claims and disputes.
At a product level, the legal bases may include contract performance, consent where required, legitimate interests in security and product operation, and compliance with legal obligations.
Deletion and retention
You can delete data yourself in the bot's Settings (/settings -> Delete my data), including recent conversations or the whole product account. You can also request deletion through hi@asksatori.com if you cannot use the in-app flow or need help locating your account.
When account deletion is confirmed, deletion is usually final and AskSatori deletes the live product account record without a recovery window: profile, chart data, chat transcripts, memories, settings, notification state, connections, credit ledger, and similar product data.
Encrypted database backups are kept only for security and disaster recovery according to the active Convex backup schedule. Deleted data may remain inside those backups until the backup expires or is overwritten; backups are not used for product processing or personalization, and if a backup restore is ever needed we will re-apply completed deletions where required.
Sharing and processors
AskSatori may use infrastructure, database, hosting, analytics, AI model, Telegram, support, payment, fraud-prevention, and legal/accounting providers as processors or independent controllers depending on the service.
We do not sell personal data. We may disclose data if required by law, platform rules, payment disputes, security incidents, or to protect rights and users.
Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, object, port data, withdraw consent, or complain to a supervisory authority. Contact support with your Telegram account details so we can locate your record.